Repository STIM Lasharan Jaya MakassarPengaruh Kualitas Pelayanan dan Kepemimpinan Kepala Desa terhadap Kepuasan melalui Partisipasi Masyarakat di Desa Erelembang Kabupaten GowaPutraSarifauthorIwanPerwiraauthorAndi TenrySoseauthorHasil penelitian menunjukkan bahwa: (1) kualitas pelayanan berpengaruh positif namun tidak signifikan terhadap partisipasi masyarakat; (2) kepemimpinan kepala desa berpengaruh positif dan signifikan terhadap partisipasi masyarakat; (3) kualitas pelayanan berpengaruh positif namun tidak signifikan terhadap kepuasan masyarakat; (4) kepemimpinan kepala desa berpengaruh positif dan signifikan terhadap kepuasan masyarakat; (5) partisipasi masyarakat berpengaruh signifikan terhadap kepuasan masyarakat. Selanjutnya, kualitas pelayanan tidak berpengaruh signifikan terhadap kepuasan masyarakat melalui partisipasi masyarakat, sedangkan kepemimpinan kepala desa berpengaruh signifikan terhadap kepuasan masyarakat melalui partisipasi masyarakat.2025Artikel

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